Terms of Service

DispatchInAI platform terms

1. Definitions

“DispatchInAI,” “we,” “us,” and “our” refer to inAI LLC, the operator of the Service. DispatchInAI is a product of inAI LLC. “Tenant” means the freight dispatch company that has signed up for the Service under a subdomain of dispatchinai.com. “Authorized User” means an individual employee or contractor of the Tenant whom the Tenant has invited to use the Service. “Tenant Data” means all data uploaded to or generated within the Service by or on behalf of the Tenant, including driver records, load records, rate confirmations, and message history.

2. The Service

DispatchInAI provides software-as-a-service tools for freight dispatch companies to manage loads, dispatch drivers by SMS, and maintain operational records. The Service is delivered through a Tenant-scoped subdomain. Specific features, supported integrations, and usage limits are described in the Service’s documentation and may evolve over time.

3. Accounts and eligibility

To use the Service, the Tenant must be a legal entity engaged in the brokerage, dispatch, or carriage of freight in the United States, must be at least 18 years of age (or the entity’s authorized signatory must be), and must be authorized to bind the entity to these Terms. The Tenant is responsible for maintaining the confidentiality of account credentials and for all activity under its account.

4. Tenant responsibilities and compliance obligations

The Tenant is responsible for its own compliance, and the compliance of its Authorized Users, drivers, motor carriers, agents, and contractors, with all applicable federal, state, and local laws, regulations, ordinances, and industry requirements applicable to the Tenant’s business and its use of the Service. This includes, but is not limited to:

• laws, regulations, and industry requirements governing transportation, commercial motor vehicle operations, dispatch, driver qualification, licensing, insurance, and record-keeping;
• laws, regulations, and industry requirements governing SMS and telecommunications, including but not limited to the U.S. Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act (to the extent applicable), the CTIA Messaging Principles and Best Practices, the Florida Telephone Solicitation Act, the Washington Commercial Electronic Mail Act, and any comparable federal, state, or local telecommunications law;
• obtaining and recording each driver’s consent to receive operational communications in accordance with the Driver SMS Consent policy and applicable law;
• operating within the Service’s messaging infrastructure as configured by DispatchInAI. Toll-free numbers used to send SMS on the Tenant’s behalf are provisioned and carrier-verified by inAI LLC under its own Twilio Customer Profile and assigned to the Tenant for its exclusive use during the term of service. The Tenant remains the substantive sender of the messages it composes and dispatches through the Service and is responsible for the content and lawfulness of those messages. Where a Tenant elects to port in or brand its own carrier-registered number, the Tenant may become the carrier-registered entity for that number, and the same allocation of responsibility applies;
• data privacy and information-security requirements applicable to the personal information the Tenant collects, uses, and processes, including but not limited to the California Consumer Privacy Act (as amended by the California Privacy Rights Act) and any comparable federal, state, or local privacy law, referenced in our Privacy Policy;
• the accuracy of the load and driver information entered into the Service, and authorization to dispatch the loads the Tenant brokers or hauls;
• the conduct of the Tenant’s Authorized Users and the prompt removal of access for users who leave the Tenant’s organization; and
• any other legal, regulatory, contractual, or industry obligation applicable to the Tenant, its Authorized Users, its drivers, or its business.

The Service does not, and is not intended to, relieve the Tenant of any legal, regulatory, contractual, or industry compliance obligation. The Tenant remains solely responsible for its operations, drivers, vehicles, permits, licenses, insurance coverage, and transportation and communications activities.

5. Acceptable use

The Service may be used only for operational freight-dispatch communications with drivers who have provided documented consent. The Tenant and its Authorized Users will not use the Service in any manner that violates these Terms, any applicable law or regulation, the CTIA Messaging Principles and Best Practices, U.S. carrier policy, or any other applicable industry requirement, or in any manner that we determine, in our sole discretion, may harm the Service, its users, or a third party. Prohibited conduct includes, but is not limited to:

• sending marketing, promotional, political, religious, solicitation, or other non-operational messages of any kind through the Service;
• sending messages to drivers who have not consented or who have opted out;
• sending messages whose content violates U.S. carrier policy, the CTIA Messaging Principles and Best Practices, the categories of restricted content known in the industry as “SHAFT” (sex, hate, alcohol, firearms, tobacco), or any applicable law;
• attempting to circumvent the Service’s consent-gating, opt-out, throttling, or other compliance controls;
• uploading material that infringes a third party’s intellectual property, privacy, or other rights;
• reverse-engineering, decompiling, scraping, or attempting to derive the source code or non-public APIs of the Service, except to the extent applicable law expressly permits;
• using the Service to develop or train a competing product;
• introducing malware, conducting vulnerability scans without our prior written consent, or interfering with the Service’s operation;
• reselling, sublicensing, or providing the Service to third parties other than the Tenant’s Authorized Users; and
• any other conduct that we determine, in our sole discretion, may harm the Service, its users, or a third party, or may violate any applicable law, regulation, or industry requirement.

6. Fees and payment

Tenants pay the subscription fees and any usage-based fees set out in the order form, sign-up page, or written agreement between the Tenant and DispatchInAI. Fees are payable in U.S. dollars in advance for the subscription term, and overage and pass-through fees (including SMS carrier fees, AI extraction fees, and storage overages) are billed monthly in arrears. Fees are non-refundable except as expressly stated in a written agreement or as required by applicable law. Past-due amounts accrue interest at the lower of 1.5% per month or the maximum rate permitted by law. Fees are exclusive of taxes; the Tenant is responsible for all sales, use, and similar taxes other than taxes on DispatchInAI’s net income. We may modify fees on at least 30 days’ prior notice effective at the start of the next renewal term.

7. Data ownership and processing

As between the parties, the Tenant retains all right, title, and interest in and to Tenant Data. The Tenant grants DispatchInAI a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and otherwise use Tenant Data solely as necessary to provide, secure, and improve the Service for the Tenant, and as further described in our Privacy Policy. DispatchInAI processes Tenant Data as the Tenant’s service provider / processor; a Data Processing Addendum will be made available on request and is incorporated by reference into these Terms where required by applicable law. We may generate and use aggregated and de-identified usage data for any lawful purpose, provided we do not re-identify it or disclose it in a form that identifies the Tenant.

8. Intellectual property

The Service, the underlying software, the DispatchInAI name and marks, and all related intellectual property are owned by DispatchInAI or its licensors. Subject to these Terms, DispatchInAI grants the Tenant a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Service for the Tenant’s internal business purposes. No rights are granted by implication, estoppel, or otherwise. Any feedback or suggestions the Tenant provides may be used by DispatchInAI without obligation.

9. Confidentiality

Each party may disclose non-public information of the other party (“Confidential Information”) in connection with these Terms, including, in the case of DispatchInAI, non-public features of the Service, pricing, and roadmap, and in the case of the Tenant, Tenant Data. The receiving party will (a) use Confidential Information only to perform under these Terms, (b) protect it with the same degree of care it uses for its own Confidential Information of like importance (and no less than a reasonable degree of care), and (c) not disclose it except to its employees, contractors, and advisors who have a need to know and are bound by confidentiality obligations no less protective than these. The confidentiality obligations do not apply to information that is or becomes public other than through breach of these Terms, was rightfully known to the receiving party without confidentiality obligation, is independently developed without use of the disclosing party’s Confidential Information, or is rightfully obtained from a third party without confidentiality obligation. The receiving party may disclose Confidential Information as required by law, provided it gives the disclosing party prompt notice where lawful.

10. Warranty disclaimer

EXCEPT AS EXPRESSLY STATED IN A WRITTEN AGREEMENT SIGNED BY DISPATCHINAI, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. DISPATCHINAI DOES NOT WARRANT THE ACCURACY OF AI-GENERATED EXTRACTIONS FROM RATE CONFIRMATIONS; THE TENANT IS RESPONSIBLE FOR REVIEWING AND CONFIRMING EXTRACTED DATA BEFORE DISPATCHING A LOAD. DISPATCHINAI DOES NOT WARRANT THE DELIVERABILITY OR TIMING OF SMS, WHICH DEPENDS ON THIRD-PARTY CARRIERS AND THE DRIVER’S DEVICE AND PLAN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, IN WHICH CASE THOSE EXCLUSIONS DO NOT APPLY.

11. Service availability

The Service is provided on a commercially reasonable best-effort basis. DispatchInAI does not offer a formal uptime service-level agreement under these public Terms; a written SLA may be agreed in an order form for enterprise Tenants. We perform planned maintenance with reasonable advance notice where practical.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL DISPATCHINAI’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY THE TENANT TO DISPATCHINAI FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS ($100). IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST BUSINESS, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, IN WHICH CASE THE ABOVE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED.

13. Indemnification

By the Tenant. The Tenant will defend, indemnify, and hold harmless DispatchInAI and its officers, directors, employees, and agents from and against any third-party claim, loss, liability, damage, fine, penalty, or expense (including reasonable attorneys’ fees) arising out of or related to the Tenant’s or any Authorized User’s, driver’s, agent’s, or contractor’s use of, or activities in connection with, the Service. This includes, but is not limited to, claims arising out of or related to:

• Tenant Data;
• use of the Service in violation of these Terms or any applicable law, regulation, ordinance, or industry requirement;
• any claim arising from messages sent through the Service, including but not limited to claims under the U.S. Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, U.S. carrier policy, or any comparable federal, state, or local telecommunications law;
• any breach of the Tenant’s obligations as the business, controller, or processor under any applicable privacy or data-protection law;
• any infringement or misappropriation of a third party’s intellectual property, privacy, or other rights;
• any legal, regulatory, contractual, or industry violation by the Tenant, its Authorized Users, its drivers, its motor carriers, its agents, or its contractors; and
• any other act, omission, or condition attributable to the Tenant or the Tenant’s business operations.

By DispatchInAI. DispatchInAI will defend the Tenant against any third-party claim alleging that the Service, as provided by DispatchInAI and used in accordance with these Terms, infringes a U.S. patent, copyright, trademark, or trade secret of that third party, and will indemnify the Tenant for amounts finally awarded by a court of competent jurisdiction or paid in settlement. The foregoing does not apply to claims arising from Tenant Data, the Tenant’s combination of the Service with items not provided by DispatchInAI, modifications not made by DispatchInAI, or use of the Service in violation of these Terms or applicable law. This Section states each party’s entire liability and exclusive remedy for any claim of infringement.

Indemnification obligations are conditioned on the indemnified party (i) promptly notifying the indemnifying party in writing of the claim, (ii) giving the indemnifying party sole control of the defense and settlement (provided no settlement requires admission, payment, or unmitigated obligation by the indemnified party without consent), and (iii) providing reasonable cooperation at the indemnifying party’s expense.

14. Term, suspension, and termination

These Terms apply for so long as the Tenant accesses or uses the Service. Either party may terminate the Tenant’s use of the Service for convenience on 30 days’ written notice, or for cause if the other party materially breaches these Terms and fails to cure within 15 days after written notice of the breach. We reserve the right, at any time and in our sole discretion, to refuse service, suspend or terminate the Tenant’s access to the Service, cancel dispatch assignments in progress, and take any other appropriate action if we determine or reasonably suspect that the Tenant, an Authorized User, or a driver has violated, or may be violating, these Terms, any applicable law or regulation, any industry requirement, or any acceptable-use standard, or if the Tenant’s use of the Service poses a security, legal, telecommunications-carrier, or other risk to the Service, its users, or a third party. Where practicable, we will restore access promptly once the underlying risk or violation is resolved to our reasonable satisfaction. On termination, the Tenant’s right to access the Service ends; Tenant Data is retained only as long as required to satisfy regulatory record-keeping obligations described in the Privacy Policy and is then deleted or de-identified. The Tenant may export its Tenant Data using the in-product export tools at any time before termination takes effect.

15. Force majeure

Neither party will be liable for any delay or failure to perform (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, labor disputes, government action, public health emergencies, carrier or infrastructure outages, internet disruptions, or denial-of-service attacks. The affected party will give prompt notice and use commercially reasonable efforts to mitigate.

16. Export controls and sanctions

The Tenant represents that it is not, and is not acting on behalf of, a party located in, ordinarily resident in, or organized under the laws of a country or region subject to comprehensive U.S. sanctions, and that it is not on any U.S. government list of prohibited or restricted parties. The Tenant will comply with all applicable U.S. export-control and sanctions laws in its use of the Service.

17. Governing law, dispute resolution, and arbitration

Governing law. These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of Illinois, without regard to its conflict-of-laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution. Before initiating any formal proceeding, the parties will first attempt in good faith to resolve the dispute by negotiation between executives with authority to settle, within 30 days after written notice of the dispute.

Binding arbitration. If the dispute is not resolved through informal negotiation, it will be finally resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules (or, for disputes under $250,000, its Streamlined Rules). The arbitration will be conducted by a single arbitrator in Lake County, Illinois, in English; the parties may agree to a virtual proceeding. Judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own attorneys’ fees and its share of the arbitration fees, except that the arbitrator may award fees and costs to the prevailing party where permitted by applicable law.

Carve-outs. Either party may bring an individual action in small-claims court for any qualifying dispute, and either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

Class-action and jury-trial waiver. The parties agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Each party waives any right to a jury trial.

18. Changes to these Terms

We may update these Terms with reasonable notice to active Tenants. Material changes will be communicated by email or in-product notice with at least 30 days’ advance notice. Continued use of the Service after the effective date of a revision constitutes acceptance of the revised Terms.

19. Notices

Notices to DispatchInAI must be sent to hello@inai.llc with the subject line “Legal Notice.” Notices to the Tenant will be sent to the email address on the Tenant’s account or delivered through the Service.

20. Miscellaneous

Assignment. The Tenant may not assign these Terms without DispatchInAI’s prior written consent, except to a successor in a merger, acquisition, or sale of all or substantially all assets, provided the successor assumes these Terms. DispatchInAI may assign these Terms in connection with a merger, acquisition, financing, reorganization, or sale of assets. Entire agreement and order of precedence. These Terms, together with the Privacy Policy, the Driver SMS Consent policy, any Data Processing Addendum, and any signed order form, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous proposals, agreements, or communications. In the event of conflict, a signed order form controls over these Terms, which control over the other policies. Severability. If any provision is held unenforceable, the remaining provisions remain in effect. No waiver. A failure to enforce any provision is not a waiver of the right to enforce it later. Independent contractors. The parties are independent contractors; nothing in these Terms creates a partnership, joint venture, agency, or employment relationship. No third-party beneficiaries. There are no intended third-party beneficiaries. Survival. Sections 7 (last sentence), 8, 9, 10, 12, 13, 14 (last two sentences), 17, 19, and 20 survive termination.

21. Contact

Questions about these Terms can be sent to hello@inai.llc.

See also: Driver SMS Consent · Privacy Policy

Last updated: May 25, 2026